About us
At Merit Holidays, we craft unforgettable group tours that bring together exceptional value, seamless service, and meaningful experiences. Guided by our motto, “Your happiness is our satisfaction,” we are committed to creating journeys that reflect the unique needs of every traveler—be it a family holiday, a corporate retreat, or a spiritual adventure.
We are specialists in group and custom travel, combining deep industry knowledge with a genuine passion for discovery. Every itinerary is thoughtfully designed to balance comfort, adventure, and value for money—because we believe travel should inspire as much as it delights.
1. Introduction
MeritHolidays (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website, mobile applications, and services (collectively, the “Services”).
By accessing or using our Services, you signify your understanding of and consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2.INFORMATION WE COLLECT
2.1 Personal Information You Provide to Us
We collect information you provide directly to us when you:
- Create or modify your account
- Book travel services
- Complete forms on our website
- Contact our customer service
- Participate in surveys or promotions
- Sign up for our newsletter
This information may include:
- Name, email address, postal address, phone number
- Government-issued identification details (passport information, Aadhaar number, etc.)
- Date of birth and gender
- Payment information
- Travel preferences and special requirements
- Emergency contact details
- Information about your travel companions
2.2 Information We Collect Automatically
When you access or use our Services, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, links clicked)
- Location data (with your consent)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
- Travel partners (airlines, hotels, car rental companies)
- Payment processors
- Social media platforms (if you link your accounts)
- Marketing partners
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your travel bookings
- Communicate with you about your bookings and our Services
- Provide customer support
- Personalize your experience
- Send promotional materials and offers
- Improve and develop our Services
- Ensure the security of our Services
- Comply with legal obligations
4. DISCLOSURE OF YOUR INFORMATION
We may share your personal information with:
4.1 Travel Service Providers
We share necessary information with airlines, hotels, car rental companies, tour operators, and other travel service providers to complete your bookings.
4.2 Payment Processors
We share payment information with secure third-party payment processors to complete transactions.
4.3 Business Partners
We may share information with business partners who offer services in conjunction with us.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.5 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. YOUR RIGHTS AND CHOICES
Under applicable Indian laws, including the Information Technology Act, 2000 and its rules, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of inaccurate personal information.
- Deletion: You have the right to request deletion of your personal information in certain circumstances.
- Opt-out: You have the right to opt-out of marketing communications.
- To exercise these rights, please contact us using the information provided in the “Contact Us” section.
8. CHILDREN’S PRIVACY
Our Services may be used by travelers of all ages, including children under 18 who travel with family, educational groups, or occasionally alone. In cases where minors use our services, we obtain proper consent from parents or legal guardians when children travel unaccompanied. Any personal information collected about minors is used solely for arranging their travel, ensuring their safety, and fulfilling our contractual obligations. We implement additional safeguards for children’s data and strictly limit its use to the specific travel services requested. If you believe a child’s information has been improperly collected, please contact us.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
MERIT HOLIDAYS AUSTRALIA,
20A Cresthill avenue Regents park 4118
Email Id: info@meritholidays.com
Phone : +61 466 991 227
13. CONSENT
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.